Most issues encountered while using AI Teachify can be resolved with a few simple checks. This guide covers common situations and practical troubleshooting steps.
Possible causes:
Temporary network interruptions
High platform demand
Browser-related issues
Try the following:
Wait a few moments.
Refresh the page.
Check your internet connection.
Try generating the course again.
Possible solutions:
Refresh the page.
Verify your internet connection.
Regenerate the affected section if needed.
Update your browser to the latest version.
Before exporting:
Confirm the course has finished generating.
Save recent changes.
Refresh the page if necessary.
Try exporting again.
If the issue persists, contact support with details about the problem.
Improve your results by:
Using more detailed prompts.
Defining your target audience.
Specifying the course level.
Mentioning the topics you want covered.
More context generally leads to more relevant AI-generated content.
If you can't access your account:
Double-check your email address.
Verify your password.
Reset your password if necessary.
Ensure your browser accepts cookies if required for authentication.
For the best experience:
Use the latest version of a supported browser.
Keep JavaScript enabled.
Avoid disabling essential browser features required by the application.
Clear your browser cache if you encounter persistent display issues.
If you cannot resolve an issue after trying the recommended steps:
Include the following information when contacting support:
A description of the issue
The steps that led to it
Any error messages you received
Your browser and operating system
Screenshots, if available
Providing detailed information helps the support team investigate more efficiently.
Saved changes should remain available. If you're working on important content, save your progress regularly before refreshing.
If the issue persists after basic troubleshooting, contact the support team with as much detail as possible so they can assist you.